Payment, Pre-Tour Requirements & Important Information
Private Tour Bookings
Deposit Requirement:
A 25% deposit is required to secure your booking. Deposits are non-refundable except in the event that My Bahamas Private Tours & Excursions cancels due to unsafe weather conditions. In such cases, payments will be refunded less merchant processing fees, which are non-recoverable. VAT will be refunded where applicable.
The remaining balance is due no later than 7 days prior to the scheduled tour date for all advance bookings.
Bookings Made Within 7 Days of Departure:
Full payment is required at the time of booking to secure last-minute reservations and allow adequate time for preparations.
Agreement to Terms:
By submitting payment, the cardholder agrees to the terms of this cancellation policy and acknowledges that merchant processing fees are non-refundable.
Merchant processing fees typically range between 3–5% depending on the payment method.
Liability Waiver
All guests must sign a liability waiver prior to boarding. The waiver will be provided electronically and must be completed for each participant before the tour begins. If you are unable to access the electronic waiver, a physical copy will be available for signature at the dock prior to departure.
Cancellation & Refund Policy
Guest Cancellations
More than 7 days before the tour:
Guests will receive a full refund of the remaining balance, excluding the non-refundable deposit, VAT, and merchant processing fees.
3–7 days before the tour:
Guests will receive a 50% refund of the remaining balance, excluding the non-refundable deposit, VAT, and merchant processing fees.
Less than 72 hours before the tour:
No refund will be provided. However, we are happy to discuss holding a portion of the unused payment as a credit toward a future tour where possible.
Special Circumstances
In the event of a major medical emergency or other significant unforeseen circumstance, supporting documentation may be requested for us to consider reasonable exceptions to this policy. Our goal is always to work with guests toward a fair and thoughtful solution whenever possible.
Inclement Weather
If My Bahamas Private Tours & Excursions determines that weather conditions are unsafe for departure, guests will be offered the option to reschedule their tour based on availability or receive a refund less merchant processing fees, which are non-recoverable. VAT will be refunded where applicable.
The determination of unsafe weather conditions is made solely by the Captain.
While our vessel is designed for smooth sailing in less-than-ideal conditions, your safety and overall experience remain our highest priorities. Tours may proceed on days with light to moderate rain forecast; however, tours will be rescheduled or refunded if lightning is present or sea conditions are deemed unsafe.
No-Shows & Non-Compliance
No refunds will be issued for no-shows, guests who arrive intoxicated, or those unable to participate due to conditions outlined in our FAQ under “Who This Tour Is Not Suitable For.” Please review these guidelines carefully prior to booking.
Cruise Ship Passengers
If changes to your cruise itinerary impact your ability to attend your scheduled tour, we will make every effort to reschedule your experience based on availability or issue a future tour credit. Refunds remain subject to this cancellation policy.
When booking, we strongly recommend scheduling your tour at least one hour after your ship’s scheduled arrival to allow for potential delays.
Your Responsibility
Please inform us of any special requirements or potential concerns at the time of booking.
Guests are responsible for being reachable via phone or email for important updates regarding their tour. This helps us ensure a safe, seamless, and enjoyable experience.
This policy allows us to continue delivering exceptional private experiences while maintaining clear and fair expectations for all guests.
Tour Restrictions
For safety reasons, our tours are not suitable for:
Pregnant individuals
Infants or children under 3 years old (if you have younger children, please contact us directly to discuss possibilities for calmer routes - safety always comes first, especially when children are onboard)
Individuals with pre-existing back, neck, knee, heart, or other medical conditions that may be aggravated by high-speed marine travel
Additional details can be found in our FAQ under “Who is this tour not suitable for?”
Snorkelling Safety:
Age restrictions apply for snorkelling. Younger children or guests without prior snorkelling experience may not be able to participate.
Guests 17 years of age and younger must be accompanied by an adult.
Every participant is required to sign a liability waiver prior to departure.
